Return and Refund Policy

Return and Refund Policy

Last Updated: 05/11/2025

At Golden View, operated by IFIX EGYPT LLC, customer satisfaction is our top priority.
We aim to ensure that every customer is fully satisfied with their purchase.
However, we understand that issues may arise from time to time, and this policy outlines how we handle cancellations, returns, and refunds for our digital products.

1. Cancellation Policy

You have the right to cancel your order within 12 hours of purchase without providing any reason.
After this period, if your digital product has already been delivered or the license has been issued, we are unable to accept cancellations due to the irreversible nature of digital delivery.

2. Return Policy

We accept return requests within 30 days of purchase under the following specific conditions:

  • Non-delivery of the product (e.g., email or download link not received)

  • Defective product or invalid license key

  • Product not as described on our website

You will not incur any additional fees during the return process since all our products are digital and delivered electronically.

3. Refund Policy

Because our products are digitally delivered, refunds are handled with care and issued only under certain verifiable conditions within 30 days of purchase, as outlined below:

a. Non-delivery of the Product

If you do not receive your product by email or download link within the stated delivery period, please contact our support team at contact@goldenview.pro within 7 days of purchase.
Claims made after this period will be considered fulfilled and delivered.

b. Download or Technical Issues

If you encounter technical problems accessing or activating your product, our support team will assist you immediately.
If the issue cannot be resolved within 48 hours, you may be eligible for a refund or replacement product of equal value.

c. Product Defects

If your digital product is found to contain serious functional errors or invalid activation keys, please report it within 30 days.
We will work to correct or replace the product as quickly as possible.
If we are unable to resolve the issue within 48 hours, a full refund will be issued.

d. Product Not as Described

If you believe that the product received does not match its description on our website, please submit written evidence (e.g., screenshots) within 30 days of purchase.
If verified, we will provide a full refund or exchange for a correctly described product.

4. Customer Responsibility

It is the buyer’s responsibility to review product details, system requirements, and descriptions before completing a purchase.
Refunds will not be granted for reasons such as:

  • Misunderstanding of product features or functionality

  • Incorrect platform selection (e.g., purchasing a Windows key for Mac)

  • Incompatibility resulting from outdated or unsupported systems

5. Refund Process

Step 1 – Submission:
To request a refund, please contact our support team at contact@goldenview.pro, including your order number, purchase date, and the reason for your request.

Step 2 – Review:
Our support team will review your request and respond within 24–48 hours.

Step 3 – Processing Time:
Once approved, the refund will be processed immediately.
Please note that your financial institution may take up to 7 business days to reflect the refund in your account or card statement.

6. Contact Information

For all refund, return, or support-related inquiries, please contact us at:

Company Name: IFIX EGYPT LLC
Website: https://www.goldenview.pro
Email: contact@goldenview.pro
Phone: +1 319-555-5405
Business Address: 212 N. 2nd Street, STE 100, Richmond, KY 40475, USA

Our Technical Support Team is always ready to assist you promptly and professionally.
Thank you for choosing Golden View — powered by IFIX EGYPT LLC.